MyDeal’s Service Level Agreement operates as an addendum to the Seller Terms and Conditions and is intended to be incorporated into and read together with the Seller Terms and Conditions.
This Service Level Agreement ensures the Seller is committed to providing an acceptable, consistent level of customer support during the sales and post-sales stages to address customer enquiries, feedback and concerns within a required timeframe.
Sellers are required to respond within a maximum of 2 business days to any customer enquiry in relation to a product and/or voucher, including enquiries raised by MyDeal.com.au.
Any failure to meet an obligation or service level performance criteria may have a material adverse impact on the business and operations of MyDeal.com.au. Such failure shall entitle MyDeal.com.au to take any action that MyDeal.com.au sees fit in relation to a product and/or voucher and its related enquiries. This may include partial compensation or full refund; and any cost incurred by MyDeal.com.au will be set-off against the Seller account or recovered from the Seller. This includes, without limitation, issuing refunds of any order as well as refunding delivery charges.