The MyDeal App provides sellers with relevant information in relation to a ticket (e.g. product, order details, and customer information).
The MyDeal App will be on the right-hand side of the Zendesk ticket. If you cannot see the MyDeal App, click the Apps button on the top right-hand side of the Zendesk customer ticket.
Please note: this is not an App that you need to download.
The MyDeal App allows sellers to perform the following actions:
- update shipping details
- provide tracking information-
- add notes
- submit refunds
Any changes saved in the app will be immediately updated in the Marketplace Portal.
The MyDeal App will show how many tickets the relevant customer has submitted with the seller along the top of the App.
When a customer submits a product question, the MyDeal App will show information about the relevant product such as product name and price.
Order enquiries will show information in the MyDeal App about the particular order such as purchase date, order number and SKU.
You can update shipping information and tracking details, and add a seller note from the MyDeal App. This information will be displayed against the order in the Marketplace Portal.
Please note: If the customer submits an address change requests, please use the below steps to update the address in the MyDeal system, as this ensures that all notification emails sent to the customer will contain the correct address.
Steps to update:
- From the MyDeal App, click the shipping information, tracking details arrow or select seller notes.
2. Click the edit (pencil) button
3. Enter your updates
4. Click the green tick to update. If you do not wish to update, click the red cross