If the customer has advised that they have not received their refund, please contact MyDeal to request the refund status.
MyDeal is required to refund the order back via the same method which payment was made at time of purchase (eWay, PayPal, or ZipPay).
If the refund fails, MyDeal will then be able to refund via an alternative method. MyDeal will request these details from the customer directly.
If the customer purchased via ZipPay, the funds are returned to their ZipPay wallet. The funds will then be put towards any balance currently owing on their account. If the refund amount puts their account into credit - or if they have overpaid their account and they would like the funds returned to them they can contact ZipPay directly to arrange this. Alternatively, they can choose to leave their account in credit and use the funds for their next purchase.