If both customer and seller are unable to resolve the problem, the customer may escalate their ticket and contact MyDeal by clicking a link in the footer of their email thread to submit a form.
MyDeal will use all reasonable endeavours to assist the seller and the customer in resolving the problem. When a customer escalates a ticket to MyDeal, sellers will receive an email notification and a MyDeal agent will add an internal note to the ticket to communicate with you to seek a resolution. All tickets escalated to MyDeal will appear with an Urgent Priority in your view.