In the event a dispatched product is “returned to sender”, you must lodge an investigation with the courier provider within 2 business days of receiving the returned product.
If the investigation concludes that the products were returned due to:
- Customer error, the customer will be liable for any shipping costs, re-delivery costs or any other associated fees that may be applicable. Please contact MyDeal to invoice the customer for any applicable fees.
Customer error may include, but is not limited to, incorrect address supplied, refusal of delivery, failure to collect etc.
- Seller error, the Seller must either:
Cover any costs related to return or redelivery of the product and contact MyDeal to provide new tracking, or issue a refund via the Marketplace portal.