Should a customer contact you directly via your business phone or email address, we ask that you direct them to submit an enquiry with MyDeal.
Customers can submit an enquiry by logging into their MyDeal Account, going to the My Purchases page and selecting the 'Need Help' button next to the applicable order item. This will allow their message to include the correct order details for assessment and allow MyDeal to maintain a record of their warranty claims.
Please communicate any conversations via phone that you have with the customer to the MyDeal Shop Support team.