We require you to confirm any order issues within 2 business days for your receiving an order.
- Out of stock:
Please issue a full refund to the customer. (Steps are noted HERE).
Alternatively you can contact MyDeal with alternative item option(s), to give customers options other than cancellation.
- Dispatch delay/back order
Please contact MyDeal and confirm an ETA for the next stock
If you are a Zendesk user, you can contact the customer directly to offer options for back order or alternative item. Instructions on contacting the customer are available HERE.