If you cannot fulfil an order due to stock unavailability or the stock is delayed, please contact MyDeal within 2 business days.
Whenever possible, please provide alternative item(s) or an ETA of the next stock for the item, to give customers options other than cancellation. We will then notify the customer, and process a full refund if the order cannot be fulfilled.
Note: You can note the order status on order notes for your reference, however please do not add order status notes in the tracking field, as this field is for valid tracking information only and visible to the customer.
If you are a Zendesk user, you can contact the customer directly to offer options for back order or alternative item. Instructions on contacting the customer are available HERE.