You must dispatch and provide delivery tracking details to the customer as soon as possible. However, if your products have a 24-48 hour dispatch logo, you will be required to dispatch the order in that timeframe. Please ensure to upload the tracking information promptly so the customer can see that the item is on its way to them, and so they can keep an eye on delivery.
The product must be delivered within the timeframe stipulated on your product listing eg: 7-14 business days. Please note, this timeframe commences once the customer has placed the order. To meet this timeline, please dispatch the order as soon as possible.
Please see the service level agreement HERE.