When a customer contacts MyDeal to change their order details, such as their delivery address, order item, or quantity, we will contact you to confirm if the order can be updated.
Please respond to our enquiry within 2 business days for the best chance of updating the order prior to dispatch.
Upon request, the MyDeal team can update the delivery details in our system; please ensure the change is reflected to your dispatch data. However order quantity and SKU cannot be amended once the order has been placed, so if the customer would like to change these details, you would need to dispatch the order reflecting the change from your end. Alternatively, we will cancel the order so the customer can place a new order.
If you are a Zendesk seller, order change request tickets will be assigned directly to you. Please update the address in the MyDeal app, instructions available HERE.
If you have been contacted by the customer directly, please contact us immediately. It is important that you do this so the most up to date order information is kept on the MyDeal record.