The MyDeal Marketplace can be used for the following purposes: (Please Note - Not all of these processes are relevant to every seller)
Viewing & Processing pending orders:
Manual sellers will be required to process orders using the portal. Please click here for more information on this process.
For sellers who have order management integrated via FTP or API, please do not process orders using the portal. The portal is only required as a back up for checking orders if your integration fails.
Contacting the MyDeal team or the customer:
Sellers can contact MyDeal by using the enquiry form within the portal. This can be accessed via the contact us tab at the top right of the portal homepage.
Some sellers are assigned a Zendesk seat in order to directly contact customers. This is only applicable to those sellers where the volume of customer enquiries is significant. This is accessible via the link in the portal. Please click here for further details on this.
Searching for orders
You can search for past and present orders using the order number, customer name or product SKU on the Marketplace homepage. For further information, please find click here.
Sellers can update their stock using the feature within the seller portal. For more details on this process, please click here.
Sellers can update their price & RRP using the feature within the seller portal. For more details on this process, please click here.
View past invoices/payments
- You can find your past invoice PDF files as discussed here.