Submit a request
Where can I view my pending orders?
When can I dispatch an order?
How do I upload or edit tracking information?
Do I need to tick each order off?
Is there a set time limit in which I can deliver a product?
Order processing for API sellers
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Payments with Customers
The customer never paid the additional freight, can this order be cancelled?
How do I get notified that the customer has paid the additional freight?
How do we refund the money back to MyDeal?
Post-Dispatch and Aftersales Issues
What do I do if there was an issue during transit?
What do I do if I have a product recall?
Navigating the Marketplace
How do I search for orders?
Uploading CSV files to the Marketplace
Can I contact the customer?
Can I get the customer’s email address?