Submit a request
How do I email my customers?
How to refund Addon payments
How to view Refund History
How to issue refunds
Where can I view my pending orders?
When can I dispatch an order?
See all 22 articles
Payments with Customers
The customer never paid the additional freight, can this order be cancelled?
How do I get notified that the customer has paid the additional freight?
How do we refund the money back to MyDeal?
Post-Dispatch and Aftersales Issues
What do I do if there was an issue during transit?
What do I do if I have a product recall?
Navigating the Marketplace
How do I search for orders?
Uploading CSV files to the Marketplace
Can I contact the customer?
Can I get the customer’s email address?