Here at MyDeal, we always put the customer first and we do not want to leave them hanging while you may be away.
If you will be closed for more than 2 business days, it is important that you put your store on hold so your seller performance metrics will not be impacted by your absence.
In case you will be closed for more than 2 business days, please update your account to put your store on holiday mode as per the below steps:
1. Upload tracking to all pending orders and respond to all customer enquiry tickets prior to closure
2. Take down all the deals (See: What do I do if I need to discontinue a product?)
3. Update the Delivery tab of your Store Profile to note the closure period (See: How do I update my delivery information?)
4. Notify MyDeal of your closure period via the Enquiry Form. Please mention if your CS team will be available during the closure period.
Upon your return, please ensure to reactivate the deals and remove the closure information from the Delivery tab of your Store Profile.
Note: If your store is kept active while your operations are on hold, this may result in action against your account including store suspension and order refunds.