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Why is the customer email missing from the order?

  • Updated

There is a bug within Magento 1 Core API where the customer email does not get added to the order upon guest checkout. Hence, MyDeal is unable to fix this for you - you would need to fix it yourself.

Bug Explanation:

  • customer_email is set correctly to quote.customer_email in shoppingCartCustomerSet call
  • in shoppingCartCustomerAddresses call, the email gets copied to billing address, but from quote->getCustomer()->getEmail(), which is empty for guest customers
  • in shoppingCartOrder call, customer_email is then copied from the empty value in the billing address
  • As a result, the order is created with a blank customer email

How to fix this bug? Please refer to this ARTICLE to assist you in resolving the bug

Resource: https://github.com/OpenMage/magento-lts/issues/476 

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