If you have trouble logging in to your Marketplace portal, please ensure to use your correct username. If you are using an email address to log in, the address needs to match the Primary Contact for the account.
Please note the below when logging in:
- Please ensure to use the latest password; please check the correct password with the MyDeal account manager in your team in case it has been updated.
- Multiple failed login attempts from the same internet connection will block your account
- Check with the MyDeal account manager in your team before attempting further logins to avoid account lockout
Below are some of the common errors and troubleshooting steps:
My account has been blocked:
- Please try again in 30-45 minutes. If the issue persists, please get in touch with us, attaching a screenshot of the error message.
I have requested a password recovery email, but haven’t received it:
- If you lost your password, you can recover it by going through the 'Forgot your password?' step.
- Please ensure to use your correct username or the Primary Contact email address provided to your account
- After receiving a password recovery email, ensure to use the newest recovery password in case you have requested recovery multiple times.
- If you cannot locate the password recovery email, please check all your email inbox including junk/spam folders. The email's subject is "Your Marketplace Account Request"
- Try with different browsers
- Clear cookies
- Check if MyDeal’s email domain (@mydeal.com.au) is whitelisted on your email server (Please contact your IT support as needed)
My Portal Page isn’t loading correctly (these steps are recommended for other portal issues too):
- Use only the latest version of Google Chrome
- Completely clear Google Chrome data (not just cookies), just for the domain or entirely (please refer to steps here and here)
- Log out and log back in
- Use email address instead of username to log in