On the left hand side of the Enquiry Inbox within the Marketplace Portal, sellers will see 5 views.
Tickets within these views are arranged by order of priority 'High' or 'Normal'. Tickets that have been escalated by the customer to MyDeal will have a High priority and appear in the views with an ‘Escalation’ tag.
Open tickets |
New or existing tickets that require a response from the seller |
Pending tickets |
Tickets waiting on a response from the customer. |
Solved tickets |
Tickets that the seller has recently submitted the status as solved. |
Escalations from MyDeal |
Tickets from MyDeal to discuss a customer escalation with the seller |
Solved Escalations |
Tickets from MyDeal regarding an escalation that have been solved. |