PayPal will send an email to MyDeal to notify us that a Dispute or Claim has been raised against the customer’s transaction and they are seeking assistance to obtain a resolution.
Dispute:
MyDeal and our sellers have 20 days to resolve the dispute before it is automatically closed or escalated to a claim.
Claim:
By escalating a dispute to a claim, the customer is asking PayPal to investigate the dispute and decide the outcome.
MyDeal and our sellers have 10 business days to select from the options provided by PayPal to resolve the issue. PayPal will review the evidence submitted and decide the outcome in your favour or the customer’s.
MyDeal will not be held liable for the outcome decided by PayPal.
Should the outcome not be in your favour, MyDeal will attempt to disagree with the claim for our sellers, but if PayPal decide that the customer is correct, and we have the funds deducted from our account, the funds will then be deducted from your next payment. Generally. PayPal will rule that the customer is required to send the item back to the seller before a refund is issued, as such your return address must be provided to the customer.
Please note: MyDeal understands that sellers have their own policies, however, when a complaint is lodged with PayPal, all sellers must follow the requirements set by PayPal.