Customer Support
Communicating with the customer
- Can I contact the customer?
- How do I reply to a customer ticket?
- How do I use the views?
- What are the ticket statuses?
- I received a ticket, and I cannot find the order.
- Multiple tickets from the same customer
Return Processes
Escalations
- MyDeal Customer Escalations and Dispute Resolution Policy
- What happens if a customer has made a complaint to a state Fair Trading or Consumer Affairs agency?
- If the customer complaint is escalated to PayPal, what do I do?
- What is a Chargeback & what should I do?
- What is MyDeal's Service Level Agreement?
- How do I avoid customer complaints?