Customer Support
Communicating with the customer
Refunds and return policy
- The customer has not received their refund yet
- How do I reimburse the customer for the return shipping?
- Does MyDeal accept change of mind returns?
- How do I handle faulty products and warranty claims?
- The order has been return to sender
- What do I do for not as advertised returns?
Zendesk
- How to issue refunds via Zendesk tickets
- How do I login to Zendesk?
- How do I use the views?
- What are the ticket statuses?
- How do I reply to a customer ticket?
- How do I merge two tickets?