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  1. MyDeal Marketplace
  2. Customer Support

Customer Support

Communicating with the customer

  • Can I contact the customer?
  • How do I reply to a customer ticket?
  • How do I use the views?
  • What are the ticket statuses?
  • I received a ticket, and I cannot find the order.
  • Multiple tickets from the same customer
See all 10 articles

Return Processes

  • Does MyDeal accept change of mind returns?
  • How do I handle faulty products and warranty claims?
  • The order has been return to sender
  • What do I do for not as advertised returns?
  • Can the customer return the item to MyDeal?
  • How do I reimburse the customer for the return shipping?

Escalations

  • What happens when the customer escalates the ticket to MyDeal?
  • If the customer complaint is escalated to Fair Trading, what do I do?
  • If the customer complaint is escalated to PayPal, what do I do?
  • What is a Chargeback & what should I do?
  • What is MyDeal's service level agreement?
  • How do I avoid customer complaints?

Assistance from MyDeal

  • Get in touch with MyDeal Business Solutions
  • My office will be closed/I will be away on leave, who do I tell?
  • How does MyDeal handle verification of customers and fraud orders?
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