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Communicating with the customer
Can I contact the customer?
How do I reply to a customer ticket?
How do I use the views?
What are the ticket statuses?
I received a ticket, and I cannot find the order.
Multiple tickets from the same customer
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Does MyDeal accept change of mind returns?
How do I handle faulty products and warranty claims?
The order has been return to sender
What do I do for not as advertised returns?
Can the customer return the item to MyDeal?
How do I reimburse the customer for the return shipping?
What happens when the customer escalates the ticket to MyDeal?
If the customer complaint is escalated to Fair Trading, what do I do?
If the customer complaint is escalated to PayPal, what do I do?
What is MyDeal's service level agreement?
How do I avoid customer complaints?
Assistance from MyDeal
How can I contact Seller Support for assistance?
My office will be closed/I will be away on leave, who do I tell?