Customer Support
Communicating with the customer
- Can I contact the customer?
- How do I reply to a customer ticket?
- How do I use the views?
- What are the ticket statuses?
- I received a ticket, and I cannot find the order.
- Multiple tickets from the same customer
Return Processes
Escalations
- What happens when the customer escalates the ticket to MyDeal?
- If the customer complaint is escalated to Fair Trading, what do I do?
- If the customer complaint is escalated to PayPal, what do I do?
- What is a Chargeback & what should I do?
- What is MyDeal's service level agreement?
- How do I avoid customer complaints?