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  1. MyDeal Marketplace
  2. Customer Support

Customer Support

Communicating with the customer

  • Can I contact the customer?
  • What if the customer contacts our team for product advice or a warranty claim?
  • Can I have the customer's email address?
  • Errors in the Marketplace Portal

Refunds and return policy

  • The customer has not received their refund yet
  • How do I reimburse the customer for the return shipping?
  • Does MyDeal accept change of mind returns?
  • How do I handle faulty products and warranty claims?
  • The order has been return to sender
  • What do I do for not as advertised returns?
See all 7 articles

Zendesk

  • How to issue refunds via Zendesk tickets
  • How do I login to Zendesk?
  • How do I use the views?
  • What are the ticket statuses?
  • How do I reply to a customer ticket?
  • How do I merge two tickets?
See all 12 articles

Escalations

  • If the customer complaint is escalated to Fair Trading, what do I do?
  • If the customer complaint is escalated to PayPal, what do I do?
  • What happens when a chargeback is issued?
  • What is MyDeal's service level agreement?
  • How do I avoid customer complaints?

Assistance from MyDeal

  • How can I contact Seller Support for assistance?
  • My office will be closed/I will be away on leave, who do I tell?
  • What happens if the MyDeal team detects an issue or fraud transaction during the verification?
MyDeal Marketplace