Customer Support

Communicating with the customer

• Can I contact the customer?
• How do I reply to a customer ticket?
• How do I use the views?
• What are the ticket statuses?
• I received a ticket, and I cannot find the order.
• Multiple tickets from the same customer

See all 10 articles

Return Processes

• Does MyDeal accept change of mind returns?
• How do I handle faulty products and warranty claims?
• The order has been return to sender
• What do I do for not as advertised returns?
• Can the customer return the item to MyDeal?
• How do I reimburse the customer for the return shipping?

Escalations

• What happens when the customer escalates the ticket to MyDeal?
• If the customer complaint is escalated to Fair Trading, what do I do?
• If the customer complaint is escalated to PayPal, what do I do?
• What is a Chargeback & what should I do?
• What is MyDeal's service level agreement?
• How do I avoid customer complaints?

Assistance from MyDeal

• Get in touch with MyDeal Business Solutions
• My office will be closed/I will be away on leave, who do I tell?
• How does MyDeal handle verification of customers and fraud orders?