Communicating with the customer
- Can I contact the customer?
- How do I reply to a customer ticket?
- How do I use the views?
- What are the ticket statuses?
- I received a ticket, and I cannot find the order.
- Multiple tickets from the same customer
- What is an SLA breach notification email?
- What if the customer contacts our team for product advice or a warranty claim?
- Tips for responding to customers
- Functionalities not available as part of customer support