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  1. MyDeal Marketplace
  2. Customer Support
  3. Communicating with the customer

Communicating with the customer

  • Can I contact the customer?
  • How do I reply to a customer ticket?
  • How do I use the views?
  • What are the ticket statuses?
  • I received a ticket, and I cannot find the order.
  • Multiple tickets from the same customer
  • What is an SLA breach notification email?
  • What if the customer contacts our team for product advice or a warranty claim?
  • Tips for responding to customers
  • Functionalities not available as part of customer support
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