When there are issues with dispatch or delivery, sellers can add a Global Delivery Message via the Marketplace Portal to notify customers of the store status. The message will be displayed to all of the seller's listings. This is useful for temporary delivery delays or cut off dates for Christmas delivery.
MyDeal recommends not to guarantee delivery by a certain date. We encourage sellers to also update the delivery time frame of the products.
Note: Please ensure to remove the note when the operations are back to normal
To update your Global Delivery Message:
1. Click on the 'My Account' tab
2. Click 'Shipping Settings' on the left pane, and select "Global Shipping Message"
3. Enter in the message to customers that will show on the deal pages
4. Click 'Save'
Example:
- Dispatch Issues
[Due to issues impacting supply of our products, please allow an additional 5 days for delivery]
- Dispatch closure
- Christmas cut off (one date):
- Christmas cut off (multiple dates):
- Dispatch closure
