Sellers are encouraged to add delivery information so customers know what to expect regarding delivery.
The information will be displayed on the seller profile page.
Please add information such as:
- Dispatch lead time
- Estimated delivery time frame for customers once they have placed an order
- (Optional) Areas that cannot be delivered
- (Optional) Delivery conditions, such as delivery to upstairs, authority to leave (ATL)
Also, when you are putting your store on holiday mode, please include the store closure information on this field to let customers know of your store status (Please see here for more on store holiday mode).
** Holiday season update **
We recommend that you provide additional delivery advice during the holiday peak season to set customer expectations around delivery and avoid a negative shopping experience. Please see the example template below.
Example:
- Dispatch Issues
[Due to issues impacting the supply of our products, please allow an additional 5 days for delivery]
- Dispatch closure
- Christmas cut off (if one date):
- Christmas cut off (if multiple dates):
- Dispatch closure
To update your Delivery Message:
1. Click on the 'My Account' on the Navigation Bar
2. Click 'Profile Page Settings" and scroll down to "Delivery information for your products"
3. Enter the delivery information
4. Click 'Update'