At MyDeal, we pride ourselves on our people and values. We encourage sellers to adopt the values that help us to shape our marketplace. Our values include:
MyDeal relies on information provided by each Seller for their products and vouchers listed on the website. You must ensure that any information provided is accurate, current, complete, correct and complies with all applicable laws.
Be accountable for your listings and the promises you make for your orders. This includes providing accurate tracking and courier details upon dispatch.
Customers may provide responses that are not appropriate, but it is essential to remain respectful when speaking to them. If you present an optimistic, supportive attitude throughout a difficult situation you’ll likely gain a repeat customer.
You must be committed to providing an acceptable, consistent level of customer support during the sales and post-sales stages to address customer enquiries, feedback, and concerns within a required timeframe.
When communicating with customers, macros or templates are helpful, but personalizing your service can go a long way. Customers like doing business with real people, and adjusting your approach to suit your customer's needs will make a difference in the responses your team receive.
The MyDeal team is loyal to our Sellers and customers.
In order to earn the loyalty of repeat customers, listen to the complaints and feedback regarding your service and products and make a change. Value your customer and you will see your seller rating and positive reviews improve, which will increase your sales on MyDeal.
Honesty and openness are essential to being successful in any business. Openly communicating and acting with integrity in everything we do allows us to build meaningful relationships with customers.
Keeping us informed of any listing, stock, order or customer issues will enable us to support you.