So that your tickets appear in the correct view, sellers will need to ensure that each ticket has the correct status.
How to change the ticket status:
- Click on the ticket link to open the ticket.
- Submit the ticket with the appropriate status.
Open status tickets require your response. A ticket can remain open if you need to follow up with a third party for further details.
Pending status is waiting on a response from the customer. Eg: to provide photos/ answer a question.
A Solved status means you have resolved the issue. Only submit the ticket as solved when the issue is complete.
Note: Customers receive a feedback survey to review your service when the ticket is solved.