If additional shipping costs are required to be paid, you must provide MyDeal with full details of the additional shipping costs within 1 business day.
To have an additional freight invoice made, please contact MyDeal.
Instructions to contact MyDeal available HERE.
Please ensure to include the amount to be invoiced, including GST on your enquiry. At the same time, please reserve stock to be dispatched once the customer has paid the invoice.
If the customer has already paid part of the freight amount, please clarify the additional amount required to allow MyDeal to issue the correct invoice amount. A note will be added to the order for your reference when the freight invoice has been generated..
Once the invoice has been paid, you will receive an automated email to confirm payment, after which you must dispatch order promptly. A new order note will be added to the order.
Please note: Do not dispatch an order before the customer has made the payment. MyDeal is not responsible to force the payment from the customer if the item has already been delivered.
MyDeal sends invoice reminders to the customer, and if the customer does not respond after a certain period we will cancel the order and notify you of the cancellation.