1. Go to the Order Details page for which the addon payment has been issued.
2. Select the "Additional Payment/s" tab, and click ‘Issue Refund’ against the payment to be refunded. This will open a new tab to process a refund for the Addon separately.
- If there are multiple Addons for the order, multiple Addon rows will appear.
3. Enter the refund amount and the reason. The Refund Notes are optional and is visible to the Seller and MyDeal only. The Notes to customer is a required field and is included to the refund notification sent to the customer; please include the details of the refund for the customer's reference.
4. Click the ‘Refund’ button.
Please note: Refunds cannot be cancelled once issued.