When an order has an Addon payment (Additional freight, redelivery, spare parts), then the Addon details will be displayed in a separate row below the original order details.
1. Search for the order that you would like to refund via the the Home page or via the Client List: All Customer List page located through the My Deals Tab. Click 'Action', then 'Issue Refund'.
2. Click ‘Issue Refund’ in the Addon Details section. This will open a new tab to process a refund for the Addon separately.
- If there are multiple Addons for the order, then multiple Addon rows will appear.
3. Enter in the amount you want to refund.
4. Click the ‘Refund’ button.
Please note: Issued refunds cannot be cancelled