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  1. MyDeal Marketplace
  2. Managing Your Orders

Managing Your Orders

Processing Orders

  • Order Details Page
  • When can I dispatch an order?
  • How do I upload or edit tracking information?
  • How do I edit the shipping address?
  • What do I do if the order is out of stock or delayed?
  • Where can I view my pending orders?
See all 14 articles

Payments with Customers

  • How to issue refunds
  • How to view Refund History
  • How do we refund the money back to MyDeal?
  • How do I get notified that the customer has paid the additional freight?
  • The customer never paid the additional freight, can this order be cancelled?
  • How to refund Addon payments
See all 7 articles

Post-Dispatch and Aftersales

  • Customer Freight Protection
  • What do I do if there was an issue during transit?

Navigating the Marketplace

  • How do I search for orders?
  • Uploading CSV files to the Marketplace
  • Errors in the Marketplace Portal
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