Processing Orders
- Where can I view my pending orders?
- When can I dispatch an order?
- How do I upload or edit tracking information?
- Do I need to tick each order off?
- Is there a set time limit in which I can deliver a product?
- Order processing for API sellers
- What do I do if a customer requests to change order details?
- Customer has not paid the correct freight. What do I do?
- What do I do if the order is out of stock or delayed?
- How do I cancel an order due to address/customer/other issues?
- What is an ON/OFF HOLD order status? What if I dispatch the order while the status is still on hold?
- What is the Notes field used for?
- What happens to my unfulfilled orders if I am away?
- How do I refund a customer?
- What happens if the MyDeal team detects an issue during the verification?
- Integration error, who should I contact?
- The price looks wrong on my orders
- Can customers pick up goods instead of delivery?
- Where can I view my dispatched orders?