The "Refund" tab on Order Details page shows the refund history.
Refund history is also displayed when on the ‘Issue Refund’ page. Click 'View Refund History' to expand and see the full refund history on the order.
Date |
When refund status is ‘Processing’ the date will show the date the refund was created. When refund status has changed to ‘Approved’ the date updates to the date the refund was approved and processed back to the customer. NOTE: Refunds are usually processed within a few hours once created. |
Order No |
This shows the order number of the refund. Refund orders numbers will appear in the order file attached with your remittance notice. |
Refund Amount |
The amount being refunded to the customer |
Payment Method |
This shows where the refund is going to. When customers enquire about their refund status, please ask the customer to check the account of their payment method first before contacting MyDeal. Eg: Credit Card, PayPal, Afterpay |
Summary |
The refund Reason is shown at the top in bold type followed by any additional refund notes (only viewable to you and MyDeal). |
Status |
‘Processing’ - the refund request has been received and is in the queue to be processed ‘Approved’ - processing is complete and the money has been refunded to the customer |
Please note: Refunds cannot be cancelled or amended once submitted.
If the customer has advised that they have not received their refund, please first check the refund status within the Marketplace Portal. If the status is ‘Approved’ please ask the customer to check their original payment method. You can see the payment method in your refund history.
Example response to customer: If you have not received a refund yet, first check your original payment method ____ as it may take 2-3 business days to appear in your account. Please reach out to the payment gateway to confirm if they have received the funds. If you’ve done this and you still have not received your refund yet, please contact MyDeal here: https://help.mydeal.com.au/hc/en-us/requests/new