Orders can be placed on hold for various reasons such as for security verification, order cancellation and order change requests. You will receive an email notification when an order has been placed on hold. MyDeal requests that stock be reserved for these orders, but refrain from dispatching the order until you receive a further notification advising that the order has been taken off hold.
If you dispatch an order that is still on hold, please contact MyDeal immediately along with the tracking number.
If the order is on hold for:
- Verification: Please try retrieving the consignment from the courier.
- Cancellation/order change: Please advise if you can approve the customer to reject delivery or return the item (Change of mind return)
- Address change: Please check with the courier if they can redirect the consignment to the correct address and let us know of the outcome as soon as possible. If you are a Zendesk seller, please communicate directly with the customer on the enquiry ticket.
Please note: Please do not dispatch an item that is ‘on hold’. If the order was classified as fraudulent, MyDeal will not be responsible for the recovery of the dispatched item or loss of funds. Please contact MyDeal to confirm the status of the order if unsure and see further details HERE.
Once the order has been taken off hold, you will receive another notification upon which you can dispatch the order.
To check whether an order is on hold or not, you can search for the order by its number in the search bar of the MyDeal Shop. This will show your order under the status column and you will be able to see the current status of the order.