There are two ways that you can view your pending orders in the Marketplace portal.
Active Deals with Pending Orders/ My Deals tab
Select the ‘My Deals’ tab along the top bar.
From this page click “View Customers” to view a list of all orders for that deal. Alternatively you can click “View All Customers” at the bottom of the deal list which shows all orders across all deals. On either order list, please utilise the table filters below to show pending orders:
- “Sent” [is false] Shows orders that are not marked as Sent
- “Status” [Purchased] Shows orders that are not Refunded (On Hold orders will be displayed)
Export Pending Order List
You can get a list of pending orders for all deals by clicking “Export” button under Deals Quick View section of Home tab. This list does not include any orders that are On Hold, refunded or those that are marked as Sent.
You can also download a list of the orders under a specific deal as a PDF or CSV file, by going to My Deals tab, clicking ‘View Customers’ next to a deal, and selecting appropriate criteria at the top of the page: By ticking the ‘Unfulfilled’ box before downloading, the file will only show pending orders that are not marked as Sent, On Hold or Refunded. By unticking the ‘Unfulfilled’ box, the file will show all the orders that are pending as well as orders that have already been dispatched.